The investigation into the TCS Nashik BPO controversy has intensified after the Special Investigation Team (SIT) indicated that more than 70 complaints related to sexual harassment and workplace misconduct were reportedly not acted upon over several years. The case, spanning incidents from 2022 to early 2026, is now being examined as a possible systemic failure in internal grievance redressal rather than isolated lapses.
HR manager Nida Khan has emerged as a key figure in the probe and is currently absconding. Officials are examining her role in handling employee complaints and whether repeated grievances raised within the organisation were not escalated or properly addressed through formal channels and internal processes.
The case came under scrutiny after a complaint from a victim’s family in February prompted police intervention. This led to a month-long undercover operation inside the office, during which officers reportedly posed as housekeeping staff to observe internal functioning. The operation eventually resulted in nine FIRs being registered and multiple arrests.
Complainants have included repeated incidents of harassment, including inappropriate physical contact, offensive remarks, persistent staring, and intrusive questioning regarding their personal lives. Several women also stated that they continued to face discomfort at work even after raising concerns internally.
Investigators have stated that multiple complaints were reportedly made over time, but were not acted upon in a meaningful way. The SIT is now examining whether there were lapses in the grievance redressal system and whether responsibility was avoided at different levels within the organisation.
Officials have also recovered a significant volume of digital material, including around 78 emails, chat records, and call details. These are being analysed to understand communication patterns and timelines. Authorities are additionally looking into possible financial transactions and external links as part of the wider probe, though no conclusions have been drawn so far.
Tata Consultancy Services has suspended all employees named in the FIRs and reiterated its zero-tolerance policy towards workplace misconduct. Tata Sons Chairman N Chandrasekaran has confirmed that an internal investigation is underway and that the company is fully cooperating with authorities.
At the time of the reporting, the SIT continues to examine whether complaints were systematically ignored and whether there was a deeper failure in accountability mechanisms within the organisation.
