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The Infosys debacle shows the extreme shallowness of Indian IT companies

TFI Desk by TFI Desk
23 August 2021
in Trending
Income Tax, Infosys, tweet, nirmala

(PC: Zee News)

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On Sunday afternoon, an unexpected tweet by the Income Tax Department attracted a lot of national attention and sent the multinational IT giant Infosys into a fit of panic. Infosys, which has earned quite a name globally and caters to some notable clients, did not expect to be nailed by the Government of India so openly. 

In its tweet, the IT Department announced that Infosys’ Managing Director (MD) and CEO, Sunil Parikh has been summoned “to explain to the Finance Minister as to why even after 2.5 months since the launch of new e-filing portal, glitches in the portal have not been resolved.” 

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Ministry of Finance has summoned Sh Salil Parekh,MD&CEO @Infosys on 23/08/2021 to explain to hon'ble FM as to why even after 2.5 months since launch of new e-filing portal, glitches in the portal have not been resolved. In fact,since 21/08/2021 the portal itself is not available.

— Income Tax India (@IncomeTaxIndia) August 22, 2021

The portal – www.incometax.gov.in had a bumpy start since its opening on June 7 as taxpayers, tax professionals and other stakeholders reported glitches in its functioning. The portal has been developed by Infosys, and one would expect the famed company’s products to have no issues whatsoever. However, major glitches in the portal led to annoying taxpayers venting out their anger against the dysfunctional product developed by Infosys. 

And this gives us a chance for a major introspection over our 200 billion dollars IT industry. Despite being a powerhouse in the consumer-based IT sector, India has very few competent product players. 

For example, Microsoft Office is a popular software for the working-professionals – India has not been able to develop a productivity software (the only exception is Zoho) that is used by end-users. Similarly, the mobile phones either run on Android (Google) or iOS (Apple) operating system – India has not been able to develop an operating system despite having such a large software workforce. 

Moreover, we have not been able to develop Indian language translators (for example – Odia to Bengali), any major programming language, any laptop company, any credible mobile phone company, and so on. The major reason being the fact that our IT companies spend very little on R&D. 

https://en.wikipedia.org/wiki/List_of_companies_by_research_and_development_spending

Among the top 10 companies by R&D spending, 7 are in Information and Communication Technology sector, but not a single of them is an Indian company despite having such a large IT sector. There is not a single Indian company in the top 50 amongst the highest R&D spending companies. Due to global organisations’ frivolous approach towards research and development, none of the Indian companies can develop any path-breaking product. 

The second reason is our education that whips the talented students right from the start of school to the day when they are forced into an engineering college to ensure that they get a ‘respectable’ job – which they would never like.

Read More: Engineering colleges with horrible Infra and terrible education have continued to flourish. Well! Not anymore

The basic problem with our education system is that intellect is determined by mugging up content and replicating the same instead of thinking of new ideas. What our education system should eliminate is ignorance, doubt, inferiority complex, and fear. But what they destroy is curiosity and individual worth. They are not the makers of tomorrow’s generation but the assembly line for producing trivia replicating robots. 

There is no scope for the children to learn anything that can nurture their minds, develop creativity, inculcate curiosity to go beyond the usual, and test the limits of whatever has been taught. The student is told again and again to “stick to the syllabus” and not to “use his head too much” as, after all, it’s the exams that matter the most. Has anyone cared to ask what happens to all these toppers in board exams? 

How many of them become the demigods and saviours that this marks list obsessed society expects them to be? Has anyone cared to notice as to why an overwhelming number of people who make it big, wasn’t exactly teacher’s pets? As the popular saying goes, the kids on the front row get to answer all the teacher’s questions because the backbenchers have more pressing issues to attend to.

So, unless we fix our education system and ensure that Indian companies spend well on research and development instead of just increasing headcount, the incidents like the tax portal issue will keep happening, and the Indian consumers would keep using foreign Information and Communication technology products. 

Tags: Income Tax departmentIndian Education SystemInfosysIT
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Comments 10

  1. Mukesh Raj says:
    4 years ago

    Indian IT professionals want to be typists rather than authors….everyone wants to be an employee…but not the boss…mindset problem

    Reply
  2. Narayan says:
    4 years ago

    May pinch the builders of education policy but this is the bitter reality. Not only in IT, we do not see any fundamental product in engineering developed in India.

    Reply
  3. Kavyendu G Bhachech says:
    4 years ago

    Indians have a perverted intelligence. Give him fool proof program and he will find out how t trash it. But no original programming. Infosys or Tata’s company, they are good for maintaining the client company going. They will not deliver anything more than that. Yes, they will try to get H1 visas from US gove as more as possible so they can earn something more for that system.
    Don’t expect anything from our people.

    Reply
  4. Aditya CK says:
    4 years ago

    The thing we need to understand is that India is working on the softwares at a very tertiary level the core software skills and knowledge is not here
    and also the hardware software integration aspect also very minimal. The software codes written by Indian IT companies are mainly to build tailor made applications for the client using the core technology given by USA/ Europe or Russia. So don’t expect much.

    Reply
    • Raghav says:
      4 years ago

      The Govt. is the Client here. They should have the planning and common-sense to plan accordingly and allow for rapid scaling of the System.
      Lack of Load-testing, lack of planning and taking govt for granted is a vicious cycle which needs to be addressed.

  5. Dodo says:
    4 years ago

    The only thing we have to highlight is not the education system but our mentality of chalta hai and Indian stretchable Time. IT engineers don’t exist in a bubble – and probably the better ones are put on phoren projects. We need better project management to deliver what is expected on time!

    Reply
  6. BV Mehta says:
    4 years ago

    This company has supplied Core Banking Software to Ahmedabad based leading cooperative bank since long. It has so many bugs in its Net Banking facility to customers. It is unrealble. Some how bank is also silent for the problems being faced by customers. While using various options, reports and user interface, one can feel that some trainees or apprentice have developed it without any testing giving worst software. Interesting is that same product with better features are used by many banks.

    Reply
  7. Suman says:
    4 years ago

    I agree to some part of this article that it’s time to change our education system from printed book to real world, then you will get the new thinking power which require to next generation. This change will not come in a day, without support from government. Politicians having future mind, great vision will initiate, bring this change. We can’t comment on only few companies, which they’re not running as charity. Government should bring strict policies to spend certain percentage of their business ​on the R&D. India has great talent pool than any other country in the world. Great Products/software which are developed in USA, Europe and Russia are developed by our Indians at their location. Our government system should encourage us to invest here, not to look outside.

    Reply
  8. Chris says:
    4 years ago

    1.3 billion people in India and just 1 gold medal in 2021 Tokyo Olympics. Whereas China has 38 gold medals.
    Something fundamentally wrong with Indians.

    Reply
    • RKA says:
      4 years ago

      China was enslaved for a 100 years by Christian supremacists! The splendid Indian civilization which ruled the world for thousands of years was enslaved for a 1400 years by Christina British & Islamic terrorists!!
      When she got freedom, she was ruled for several decades by evil British stooges!! Even today, Indian constitution, laws & defeatist spirits are British & thus enslaved!! Unless true decolonization happens, India risks taking Bharat down the drain!!

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