Paytm’s parent company, One 97 Communications, has recently let go of more than 1,000 employees across various units as part of a cost-cutting and business realignment strategy. This move, affecting around 10% of Paytm’s total workforce, has been implemented gradually over the past few months. Citing the global economic conditions, big tech firms and start-ups in India have opted for mass layoffs as their strategy to sustain profits and improve productivity.
According to the latest data from layoff.fyi, 2120 tech companies have laid off 404,962 employees to date globally. In 2023, 1059 companies laid off 240,193 employees. The decision taken by Paytm regarding layoffs comes after Paytm withdrew from small-ticket consumer lending and the ‘buy now pay later’ segment due to regulatory restrictions on unsecured loans imposed by the Reserve Bank of India (RBI).
The company has adjusted its focus and structure in response to these regulatory challenges, leading to the restructuring and downsizing of its workforce.
By making these changes, Paytm aims to adapt to evolving regulations in the financial services sector and ensure long-term financial sustainability. The impact of these job cuts highlights the difficulties companies face in adjusting to regulatory shifts, emphasizing the need for strategic navigation to remain viable in the ever-changing business landscape.
The recent layoffs by Paytm represent one of the largest job reductions among Indian tech companies this year. Startups in the new economy sector are grappling with financial challenges as funding becomes scarce for enterprises operating at a loss. Longhouse Consulting’s data reveals that new economy companies have already let go of over 28,000 employees in the first three quarters of this year.
In 2022, more than 20,000 employees faced layoffs, and in 2021, the number was 4,080. The primary impact of job losses is expected to be felt in Paytm’s lending business, which underwent substantial growth in the past year.
The company’s initiative, Paytm Postpaid, offering loans under Rs 50,000, has been particularly affected by regulatory changes. Consequently, Paytm is redirecting its focus toward wealth management and insurance broking as it adapts to the evolving business landscape. These workforce reductions underscore the broader challenges faced by startups in the current economic climate, emphasizing the need for strategic adjustments and diversification to ensure sustained viability.
After revealing its decision to exit Paytm Postpaid, Paytm witnessed a sharp 20% decline in its stock on December 7. Paytm spokesperson contested the reported number of employee layoffs but did confirm the occurrence of some job reductions. The spokesperson clarified that the company’s objective is to achieve a 10-15% reduction in staff costs during the ongoing fiscal year.
Additionally, the spokesperson highlighted the replacement of many affected roles with AI-driven automation. Furthermore, the spokesperson noted that Paytm’s fundamental payments business might see an increase in manpower by 15,000 in the upcoming year. This adjustment in workforce strategy aligns with the company’s efforts to optimize operational efficiency and adapt to changing business dynamics.
Paytm is actively involved in the development of fresh and innovative products within its wealth management sector. Simultaneously, the company is strategically working towards establishing a robust presence in the distribution of insurance services. This expansion into new business ventures is accompanied by a proactive approach to talent acquisition, as Paytm aims to bring in new team members while concurrently implementing a thoughtful reduction in workforce across other operational areas. The overarching goal is to realize a targeted 10-15% reduction in employee costs by the culmination of the fiscal year.
These workforce adjustments are resonating across various organizational departments, including payments, lending, operations, and sales. The underlying rationale behind these implemented job cuts is rooted in performance-related concerns, underscoring Paytm’s steadfast commitment to prioritizing profitability as a fundamental pillar of its operational strategy and sustainability.
Today, everyone is trying to figure out the pros and cons of AI and vilifying companies and institutions adopting to change but truly speaking people with such regressive thought process needs to get grip of reality and understand the developing importance of tech in coming future.
If I am not wrong the very thing happened when the social media revolution started a few years ago or any inventions for that matter.
Even though it was good for humankind, one has to remember that technologies are being developed to make human work easier and faster, and AI is doing nothing different.
We as current generation have witnessed how people started using social media to create a market for their businesses, and many people started making a living out of social media.
This explains that initially, it’s fine to be scared about the implications of a new technology, but it depends on every individual to use it in a productive way. AI might seem to snatch jobs from people right now, but in the near future, it will create a lot more jobs than the world has ever seen. This is the glory of technology; it will always take the human race to new
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